Terms and Conditions
Please read this document carefully before accessing or using the site. By accessing or using the site, you hereby agree to be bound by the terms and conditions set forth below. If you do not wish to be bound by these terms and conditions, you may not access or use the site. OTRATTW may modify this agreement at any time and without any notice, verbal or written.
OTRATTW will accept no responsibility for any damages, either directly or indirectly resulted from the use or inability to use this website. You use this site at your own risk. No warranties, expressed or implied, with regard to any merchandise information on the internet, and OTRATTW shall not be liable for any pricing errors, or any cost or damage arising either directly or indirectly from any such transaction. It is solely your responsibility to evaluate the accuracy of the information supplied on this website
OTRATTW takes no responsibility for damage, accidents, or injuries resulting from the installation of any product we sell, either through this website or in person. Care should be taken to ensure that you, the vehicle or equipment's owner, and your professional installer have properly fused, wired, and relayed your accessories per the manufacturer's instructions.
OTRATTW is not responsible or obligated to honor any price or quantity misprint on the Site. Errors can and do occur despite best efforts to avoid them. Prices, quantities and terms listed on the Site are advertisements only. They are not offers to contract. Any orders made by you on the Site remain subject to review and acceptance by OTRATTW.
Laser Etched and Ink Imprinted Rockers & Switches
All laser etched and ink imprinted rocker switches are etched to order and require 2 business days to complete. Custom etching may take longer.
We gladly accept Visa, Mastercard, Discover Card, and American Express. eChecks are accepted but must clear the bank before we will ship your order. If you do not wish to complete your order through PayPal or Authorize.net, indicate "Phone Order" on the drop down list at checkout and call us with your credit card information. If you do not contact us within 48 hours, your order will be canceled and items returned to stock.
In the age of Amazon, people expect free shipping costs, but we're not a multi-billion dollar company that can eat the costs of shipping. We do our best to provide you with the cheapest shipping that applies to your order.
Merchandise Damaged or Lost
We are not responsible for any packages once they have been delivered to USPS or UPS. USPS and/or UPS are responsible for lost and stolen packages. Please file a prompt claim with them. We are here to assist you in the documentation of a claim if necessary.
The following procedures must be followed for merchandise returns.
- We offer a 10 day money back guarantee. Merchandise must be in new condition and unopened. Any merchandise that has been wired (female disconnects attached to the terminals), installed, modified, or damaged by the customer or installer is not legible for a refund.
- Custom laser etched and/or ink imprinted rockers are not returnable under any circumstances. If you have any questions regarding text, symbols, or switch and/or rocker dimensions for fitting into your vehicle prior to ordering, call us. A credit card or deposit will be required when the order is taken.
- All returns require pre-authorization. A Returned Materials Authorization (RMA) number will be assigned and it must appear on the shipping package. Special order items are not eligible for return unless proven to be defective.
- Merchandise returned must be in the original packaging and protected from damage in transit. Your claim could be delayed substantially if further damage is incurred during shipment back to us.
- Returns for reasons other than warranty will be assessed at a 30% restocking charge, no exceptions. These returns, once approved, must be freight prepaid to OTRATTW/Leapfrog Studios unless otherwise specified. Items returned freight COD will be refused. Shipping and handling fees are not refundable under any circumstances.
Rockers are not guaranteed to fit Chinese manufactured switches and we will not accept returns if they do not fit.
You agree to indemnify, defend and hold harmless OTRATTW, its entire staff, suppliers, distributors, and any third party information providers from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of this Agreement, including negligent or wrongful conduct by you or any other person accessing this website.